The Financial Ombudsman Service, created by the Financial Services and Markets Act (FSMA) 2000, settles disputes between businesses providing financial services and their customers. Its site includes details of the complaint process, annual reviews 1999/2000 onwards, a link to the FSMA 2000, and a link to the dispute resolution section of the Financial Conduct Authority Handbook (on the FCA site), under which it operates. There is a regular online newsletter Ombudsman News.
Legal resources selected & annotated by Inner Temple Library
